Your customers are already talking.
Now you can listen.
HastenWeb is where real owners review products, file complaints, and track what they buy. Brands that show up here earn trust — not by paying, but by responding.
Why is there a brand panel?
Consumers file complaints and leave reviews on HastenWeb. Some of those are about your products. Without a verified brand presence, anyone could claim to speak for your company — and your customers would have no way to tell what’s official and what isn’t.
The brand panel gives you a verified, official channel to respond. When you reply to a complaint or engage in a discussion, it’s clearly marked as an official brand response. That authenticity matters — both to your customers and to your brand’s reputation on the platform.
And it’s not just about appearances. Your official responses directly affect your brand’s ranking. How you handle complaints — whether you respond, how quickly, whether issues get resolved — feeds into the score that every customer sees. Brands that show up and fix problems rank higher. Brands that ignore their customers don’t.
What you can do
See every complaint
Get a real-time feed of complaints filed against your products. Filter by category, severity, and status.
Respond officially
Post verified brand responses to complaints and discussions. Customers see it's actually you — not a random account claiming to be.
Improve your ranking
How you respond matters. Quick, genuine resolutions directly improve your brand's resolution score and overall ranking.
Track your reputation
See your brand's overall score, review trends, and complaint patterns in one dashboard.
Understand your customers
Learn what owners actually think about your products — durability, value, common issues — straight from the people who use them.
Engage in community discussions
Participate in community threads about your products. Answer questions, clarify specs, provide support.
What brands cannot do
- ✕Pay to change your ranking position
- ✕Remove or edit a customer’s review
- ✕Suppress or hide complaints
- ✕See the ranking formula or weights
- ✕Post fake reviews or manipulate community content
How to get started
Create an account
Sign up with your company email. You'll need a regular HastenWeb account first.
Register your brand
Submit a brand registration request with your company details. We verify that you actually represent the brand.
Get verified
Once approved, you get access to the brand dashboard with complaint monitoring, response tools, and analytics.
The best brands don’t avoid feedback. They respond to it.
Registration is free. Premium analytics tools are available for teams that need more.
Register Your Brand →